MY
Malaysia
Customer support · Telegram
CUSTOMER SUPPORT
Start with the
right conversation.
Find the contact for your region and the information to have ready. Account enquiries belong in a private support conversation.
Regional contacts
These Telegram contacts are listed in the portal’s existing directory. Match the exact handle; a display name or profile picture alone is not enough.
SG
Singapore
Customer support · Telegram
TH
Thailand
Customer support · Telegram
Support availability and response times are not verified by this portal. Malaysia and Thailand currently share the same listed contact.
MAKE THE NEXT STEP CLEAR
Have a question
or a complaint?
You do not need to share a password or one-time code for someone to explain a support process.
Describe the issue
Give a short description, the approximate date and time, and your existing support reference if you have one. Share account details only through a confirmed private support channel.
Ask for a specific answer
For a withdrawal, ask for its current status, the reason for any hold, and the next required step. For a disputed payment, ask the team to check its transaction records.
Keep the conversation together
Save the case reference and any written explanation. If the issue remains unresolved, ask how to escalate the existing case and when you should expect an update.
Asked for identity documents?
First confirm who is asking, why the documents are needed, and how they will be submitted and handled. Do not send documents through an unexpected message or post them in a public review.
Read the security guidePUBLIC FEEDBACK
Your experience, in your words.
A public review can describe your experience, but it cannot replace a private investigation of your account. Keep personal and financial information out of your review.